Terms and Conditions
Information about ordering and payment for services, training package validity, cancellations and refunds.
Last updated: 2026-09-23
1. Service Provider
Individual activity certificate number: 1538524
2. Purchase and Service Terms
2.1. General Provisions
These Terms and Conditions establish the rules for ordering, paying for and providing personal training, online training, group training, sports programmes and other related services provided by FIT Auris.
By ordering a service, the client confirms that they have read these Terms and Conditions and agree to comply with them.
2.2. Ordering Services
Services may be ordered by contacting FIT Auris by phone, email, social media, through the website or by another method agreed with the service provider.
A service is considered ordered once the client and service provider have agreed on the service, date, time and price.
2.3. Prices and Payment
Service prices are stated in the relevant offer, on the website or agreed individually with the client.
Payment may be made by bank transfer or by another payment method specified by the service provider.
The gym membership fee is not included in the price of a personal training session.
2.4. Training Package Validity
A purchased training package is valid for 3 months from the date of purchase, unless a different validity period is specified in the particular offer.
After the validity period expires, unused training sessions may be considered expired and will not automatically be transferred to another period.
2.5. Illness or Injury
If the client is unable to use the purchased training package due to serious illness, injury or another objective reason, the validity period may be extended by individual agreement.
Where necessary, the service provider may request documentation confirming the relevant circumstances.
2.6. Cancellation or Rescheduling of a Training Session
The client should notify FIT Auris of a planned cancellation or rescheduling no later than 12 hours before the scheduled training session.
If the client does not attend the training session or cancels it less than 12 hours before the scheduled start time, the session may be considered used.
Taking into account objective circumstances, the trainer may individually decide to make an exception.
2.7. Training Session Cancelled by the Trainer
If a training session is cancelled by the service provider due to objective circumstances, the session will not be considered used and another suitable time will be agreed with the client.
2.8. Online Training
Online training sessions are conducted using a communication method or platform agreed with the client.
The client is responsible for having a suitable internet connection, equipment and a safe environment in which to perform the exercises.
2.9. Individual Sports Programmes
Individual sports programmes are prepared based on information provided by the client regarding their goals, physical condition, abilities and other relevant information.
The programme is individually prepared for a specific client and may not be copied, resold or distributed to third parties without the service provider's consent.
2.10. Health and Safety
Before starting physical activity, the client should assess their health condition and, where necessary, consult a doctor or another healthcare professional.
The client must inform the trainer about any known health conditions, injuries, pain, medication or other relevant limitations that may affect training safety.
If the client experiences severe pain, dizziness, shortness of breath or other unusual symptoms, the exercise must be stopped immediately and, where necessary, appropriate medical assistance should be sought.
2.11. Individual Nature of Results
Sports and physical fitness results depend on individual characteristics, training attendance, nutrition, recovery, health condition and other circumstances.
Therefore, a specific result or a specific timeframe for achieving a result is not guaranteed.
2.12. Liability
The client must follow the trainer's safety and technique recommendations and responsibly assess their own physical capabilities.
To the extent permitted by applicable law, the service provider is not responsible for consequences resulting from the client's deliberate failure to follow recommendations, failure to disclose relevant health information or improper performance of exercises outside the trainer's supervision.
3. Withdrawal, Cancellation and Refund Policy
3.1. Consumer's Right to Withdraw from a Distance Contract
Where the client is granted a statutory right to withdraw from a distance contract, the client may exercise this right within the period established by applicable law, generally within 14 days.
3.2. Commencement of Services Before the Withdrawal Period Ends
If the client expressly requests that the service begin before the withdrawal period has expired and subsequently lawfully exercises the right of withdrawal, a proportionate payment may apply for the part of the service actually provided before the withdrawal, where permitted by law.
3.3. Cancellation of a Training Package
Cancellation and refund conditions for a training package are determined taking into account when the service began, the number of training sessions already used and the statutory rights applicable to the consumer.
Where there is no mandatory legal right to a refund, amounts paid for services that have already been provided are not refundable.
3.4. Failure to Attend a Training Session
If the client fails to attend a scheduled training session and does not provide at least 12 hours' notice, the session may be considered used.
3.5. Extension of Training Package Validity
Due to illness, injury or other serious objective circumstances, the validity of a training package may be extended by individual agreement.
3.6. Submitting a Request
Requests concerning service cancellation, withdrawal from a contract or refunds may be submitted by email:
The request should preferably include the client's full name, the service ordered, the order date and the reason for the request, where the reason is relevant to processing the request.
4. Customer Requests and Complaints
The client has the right to submit questions, requests or complaints concerning the services provided by email: aurimas.asutaitis@gmail.com .
Requests and complaints are handled individually in accordance with the applicable laws of the Republic of Lithuania.
5. Personal Data Protection
Clients' personal data is processed in accordance with the FIT Auris Privacy Policy and applicable personal data protection laws.
More detailed information about the processing of personal data, data retention and clients' rights is provided in the separate Privacy Policy.
6. Changes to the Terms and Conditions
The service provider reserves the right to update these Terms and Conditions when necessary due to changes in services, changes in applicable legislation or other objective reasons.
The latest version of the Terms and Conditions is published on the website fitauris.lt.
7. Final Provisions
These Terms and Conditions apply to services provided by FIT Auris to the extent that they do not conflict with mandatory provisions of the laws of the Republic of Lithuania and the European Union.
If any provision of these Terms and Conditions is determined to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.
Last updated: 2026-09-23